How to take photos for your Fairphone support request
To help us process your request, we'll sometimes ask you to provide clear and accurate photos of your phone or spare parts.
Follow these instructions to know which are the best images to capture so our support team can help you further. Choose your device below.
Fairphone (Gen. 6)
- The front of the phone, showing the entire screen.
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The back of the phone without the back cover.
- The battery housing with the battery removed, clearly showing the white sticker.
Tip: Watch how to remove your Fairphone (Gen. 6) battery.
Fairphone 5
- The front of the device, showing the whole screen.
- The back of the device without the back cover.
- The battery housing without the battery, clearly showing the white sticker.
Fairphone 4
- The front of the device, showing the whole screen.
- The back of the device without the back cover.
- The battery housing without the battery, clearly showing the IMEI.