How to set up and manage your Fairphone account

  • Region: Europe
  • Updated 

Creating a Fairphone account helps you track your orders, manage shipping details, and access Fairphone services in one place. This guide explains how to open an account, update your profile details, and manage accounts across our European and United States online shops.

This guide applies to all Fairphone owners and visitors purchasing from the European online shop (www.fairphone.com) or the United States online shop (us.fairphone.com).

How to open a Fairphone account

Creating an account is optional, but it allows you to check your order history, save addresses for faster checkout, and, for European customers, join the Keep Club.

  1. Go to the Fairphone account page.
  2. Enter your details to create your account.

If our system already recognizes your email address, select Forgot your password? to reset your password.

How accounts work across US and EU online shops

Accounts on the United States online shop (us.fairphone.com) work the same way as accounts on the main online shop (www.fairphone.com).

  • Creating a US account: Device owners in the United States can create a dedicated US store account during or before checkout.
  • Using existing credentials: If you already have an account on www.fairphone.com, you can choose to register on us.fairphone.com using the exact same email address and password.
  • Separate account histories: Accounts on the EU and US online shops are managed as separate accounts even if they use identical login credentials. Your saved addresses, order history, and account settings are not shared between regions.
  • Shared password resets: If you hold accounts on both us.fairphone.com and www.fairphone.com using the same email address, triggering a password reset on either site updates the password for both regional accounts simultaneously.

Managing shipping and billing addresses

Shipping options are regional, while billing options are flexible across both online shops:

  • Shipping address limits: Accounts on the EU online shop cannot ship items to addresses in the United States. Likewise, accounts on the US online shop can only deliver to addresses within the United States.
  • Worldwide billing addresses: We accept billing addresses from anywhere in the world on both online shops. For example, a customer purchasing on the US online shop can enter a Dutch billing address alongside a US shipping address.

How to change your email address

To update the primary email address linked to your account:

  1. Log in to your Fairphone account.
  2. Select Account Information.
  3. Enter your new email address and select Confirm.

You will see an on-screen confirmation once your changes are saved, and you can immediately log in with your new email address using your existing password. If you experience any issues, reach out to Customer Support for help.

How to delete, close, or deactivate your Fairphone account

Please visit our dedicated support article to learn how to Manage your personal data and privacy requests. 

Still need help?

If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.