How to check and understand your order status
You can track the progress of your purchase directly through your account dashboard. This guide explains how to view your order status and what processing updates mean.
What you need before you begin
This guide applies to orders placed through a registered account on the Fairphone online shop.
How to view your order status
- Log in to the Fairphone online shop.
- Select My Orders to view your order history and current status.
What order statuses mean
| Status | What it means |
|---|---|
| Awaiting Payment |
Your payment is not yet complete. You can still cancel the order or change your shipping address (within the same country). If your VAT looks incorrect, do not pay yet. Reach out to customer support first. |
| Processing |
Your payment is in and our warehouse team is actively working on your order. You can no longer change, add items to, or cancel the order yourself. If you need an urgent change, contact customer support right away. We'll do our best to help. |
| Preparing for Shipment | The warehouse team has boxed, labeled, and packed your items. Your package is in the queue waiting for carrier pickup. This can happen well ahead of transport, so it does not always mean immediate dispatch. |
| Complete | We have officially handed your parcel over to our shipping partner. Keep an eye on your inbox for a Shipping Confirmation email with your active Track & Trace link. |
| Cancelled | The order is permanently closed and cannot be reversed (this usually happens if there was a problem with the payment). If you were charged for an order that ended up cancelled, get in touch with customer support so we can sort out your refund. |
How to change the delivery address on an order
Whether an address can be updated depends on how far along your order is in fulfillment. Please review our Order status and overview guide to see if your order is eligible for address modifications.