Once an invoice is issued, legal and administrative regulations strictly limit the changes we can make. This guide explains which details can be updated and what options are available if you need to make major changes.

Updates we can make for you

We can help you correct minor details on an existing invoice:

• Correcting spelling errors in an individual or company name.
• Updating your shipping address.
• Updating your billing address (the new address must remain in the same country as the original billing address).

To request an allowed change, submit a ticket through our contact form and state the exact details that need to be updated. Our Support team will forward your request to our Finance team for review.

Changes we cannot make

Due to tax and accounting laws, we cannot adjust any of the following details once an invoice has been generated:

• Adding or removing a company name or VAT number.
• Changing the legal purchaser (individual or company).
• Modifying the total purchase amount.
• Adjusting the tax rate.

What to do if you need restricted changes (within 14 days)

If you placed your order within the last 14 days and require a change that is not allowed (such as adding a VAT number or changing the legal purchaser), you can reorder with the correct information:

1. Return your original order within the 14-day return period.
2. Place a new order on our online shop using your updated billing and account details.