You will receive your official invoice by email as soon as your payment is successfully completed when purchasing directly from Fairphone. This guide explains when invoices are issued, why we cannot provide invoices before payment, and how to locate past invoices.

Requesting an invoice before payment

We cannot issue a pro forma invoice or final invoice before payment is completed.

Our online shop is designed for consumer transactions. Due to legal requirements, a valid final invoice can only be generated after your payment has been successfully processed.

When your invoice arrives

Invoices and order updates are sent directly to the email address you provided during checkout:

• Order confirmation: Sent immediately after you place your order.
• Payment confirmation and final invoice: Sent via email as soon as your payment is successful.

Check your spam or junk folder if you do not see the payment confirmation email in your inbox shortly after completing your order.

How to find a past invoice

If you need to retrieve an invoice from a previous order, follow these steps based on how you placed your order:

• If you have a Fairphone account: Log in to your Customer Account on our online shop, go to your order history, and select the relevant order to view and download your invoice.
• If you checked out as a guest: Search your email inbox for the original payment confirmation email. If you can no longer find that email and need a copy of your invoice, please contact Customer Support for assistance.