How to use live chat and download chat transcripts
If you need real-time support, you can reach out to us through our chat widget on the website. Our chatbot, Tin, is available 24/7 to answer questions, and our live support team is ready to step in whenever you need extra help.
When live agents are available
Tin can assist with most common questions right away. If you need further help, our live agents are available during the following service hours:
| Service period | Hours (CEST) |
|---|---|
| Monday to Friday | 10 AM to 12 PM and 2 PM to 4 PM CEST |
| Holidays | Closed on Dutch public holidays |
How to download your chat transcript
You can easily save a personal copy of your conversation with Tin or a live agent for your records.
- Select the three dots menu in the top-right corner of the chat window.
- Select Download Transcript.
- Your conversation will automatically download to your device as a .txt file.
Still need help?
If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.