This article provides essential information regarding your order invoice. Find out when you receive your copy, how to request old invoices, and the rules for making necessary corrections.

Invoice Timings

Can I receive an invoice (or pro forma) before paying my order?

When will I receive my final invoice?

Where can I find an old invoice?

What is the process for Business customers regarding VAT on invoices?

What changes can I make to an existing invoice?

What invoice details can be corrected?

What invoice details cannot be changed?

Is there an alternative for unallowed changes (within 14 days)?

Invoice Timings
 

Can I receive an invoice (or pro forma) before paying my order?

No, a Pro Forma Invoice or final invoice cannot be provided before payment.

Our webshop is designed for consumer transactions. Due to legal requirements, a final, valid invoice can only be issued once your payment has been successfully completed and processed.

When will I receive my final invoice?

1. Order Confirmation: Sent immediately after you place your order.
2. Payment Confirmation & Final Invoice: Sent via email once your payment is successful.

If you don't receive this, please check your spam folder.

Where can I find an old invoice?

You can find the invoice at a later date by viewing the related order in your Customer Account. If the purchase was made via a guest account, and cannot retrieve the invoice that was sent to you, you will have to contact our Customer Support.

What is the process for Business customers regarding VAT on invoices?

If you are a business planning to purchase 30 or more devices, please refer to our B2B page for tailored solutions.

If you forgot to apply your VAT number, you must contact Customer Support within 14 days of the delivery date. After this window, a VAT correction is generally not possible.

What changes can I make to an existing invoice?

Once an invoice is issued, changes are strictly limited due to legal and administrative restrictions.

What invoice details can be corrected?

We can support minor corrections:

• Changing the shipping address.
• Changing the billing address (must be within the same country as the original billing address).
• Resolving spelling mistakes in the name (individual or company).

How to Request Changes: To request an allowed change, please submit a ticket via our contact form and clearly state the required correction. This will be escalated to our Finance team for review.

What invoice details cannot be changed?

We cannot support the following changes for administrative reasons:

• Adding or removing a company name or VAT number.
• Changing the legal purchaser (person or company).
• Changing the purchase amount.
• Changing the tax rate.

Is there an alternative for unallowed changes (within 14 days)?

If your order was placed within the last 14 days and you need an unallowed change (e.g., adding VAT or changing the legal purchaser), you can reorder:

1. Return the original order to us.
2. Place a new order using the correct details.