Send These Photos to Get the Best Support Outcome
To resolve your issue quickly and efficiently, we need clear and accurate photos. This guide shows exactly what types of pictures to send, so you can avoid delays and unnecessary back-and-forth. Follow these examples to get the best support experience possible.
Fairphone 5
- The front of the device, showing the whole screen.
- The back of the device without the back cover. Example:
- The battery housing without the battery, clearly showing the white sticker. Example:
Fairphone 4
- The front of the device, showing the whole screen.
- The back of the device without the back cover. Example:
- The battery housing without the battery, clearly showing the IMEI. Example: