If you need to identify your Fairphone (Gen. 6) for a support request, warranty claim, or legal tracking, you will need its unique identification codes. 

Every Fairphone (Gen. 6) device has two separate International Mobile Equipment Identity (IMEI) numbers because the device supports dual SIM cards. Independent parts of your device have their own serial numbers.  

Understanding your identification numbers

• IMEI numbers: The 15-digit IMEI 1 identifies your device. Because the Fairphone (Gen. 6) supports dual SIM cards, it has two unique IMEI numbers (IMEI 1 and IMEI 2) starting with '35'.

• Module serial numbers: This 8-symbol combination of letters and numbers acts as the unique serial tracking numbers for parts of the phone, including the core module. To prevent reading errors, serial numbers never contains the lowercase or uppercase letters 'i', 'o', 'u', or 'y'.

How can I find the IMEI of my Fairphone (Gen. 6)?

If your Fairphone (Gen. 6) is still working

The fastest way to view your IMEI 1 is via the Phone app.  

1. Dial *#06#* in the Phone app

2. The IMEI numbers will appear. 

Alternatively, you can find your IMEI 1 in Settings. 

1. Go to Settings > About phone.

2. Scroll down to IMEI (SIM slot 1).

3. Tap Model to view your hardware Serial number.

If your Fairphone (Gen. 6) no longer works

You can also find your Fairphone (Gen. 6) IMEI numbers inside your device. 

1. Open the SIM card tray at the bottom left of your Fairphone (Gen. 6)

2. The IMEI 1 (top) and IMEI 2 (bottom) can be found on the SIM card tray

3. You can also scan the QR code with a working phone

In some cases, such as after a repair, your IMEI numbers can be found on your battery. 

1. Remove the back cover of your Fairphone (Gen. 6)

2. The IMEI numbers will be printed on a sticker on your battery

Other places to find your IMEI

If you do not have physical access to a working touchscreen or cannot open the device, you can look up your IMEI 1 using these alternative sources:

• Original retail packaging: Check the white sticker on the back of your original shipping box. The 15-digit IMEI 1 is printed clearly next to the barcodes and product specifications matrix.

• Purchase documents: Review your official documentation. The IMEI 1 is listed on your invoice (when purchased from a retail store) or directly on the delivery note from our online shop.

How to find your Fairphone (Gen.6 ) serial number

The fastest way to view your Fairphone (Gen. 6) serial number is via the Phone app.  

1. Dial *#06#* in the Phone app

2. The serial number will appear. 

Alternatively, you can find your serial number in Settings. 

1. Go to Settings > About phone.

2. Tap Model.

3. Scroll down to view the Serial number.

How to find your display module serial number

Every display module has its own unique serial identifier independent of the phone core. If you need to replace or return a specific screen component, you can find this code directly on the physical module.

1. Turn off your phone and safely remove the back cover and battery.

2. Follow our step-by-step guide on replacing a spare part to remove the display module from the core.

3. Look at the back of the detached screen module.

4. Find the unique identifier sequence beginning with a 'D' printed directly under to the square QR-code.

Still need help?

First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.