Since June 2025, Fairphone has partnered with Bazaarvoice to manage our customer product reviews. 

This article addresses frequently asked questions about this change and assures you about the security of the emails you may receive.

• What is Bazaarvoice?
• Is Fairphone still using Trustpilot?
• Is Bazaarvoice spam?
• Is my data safe when I interact with Bazaarvoice?

What is Bazaarvoice?

Bazaarvoice is a trusted platform that helps Fairphone collect and display verified customer product reviews on our website. Bazaarvoice allows us to:

• Gather more detailed and authentic feedback about our phones and accessories,
• Display reviews directly on our product pages, and
• Ensure every review request is secure and genuinely linked to a Fairphone purchase.

We truly value your voice,  your reviews help us improve and inspire others to choose fairer electronics.

Is Fairphone still using Trustpilot?

You may remember that we previously used Trustpilot for both service and product reviews. Going forward:

• Trustpilot will continue to host our service reviews (about delivery, support, etc.),
• Bazaarvoice will now host our product reviews (about your Fairphone products).

Is Bazaarvoice spam?

This email from Bazaarvoice is not spam or a phishing attempt; it is a genuine request to share your experience with the product you purchased with Fairphone.

Is my data safe when I interact with Bazaarvoice?

Your privacy and trust are extremely important to us. Bazaarvoice follows strict GDPR standards, and your personal data remains secure and handled only for the purpose of collecting product feedback.