Fairphone partners with Bazaarvoice to manage customer product reviews. This article answers common questions about this platform, the emails you receive, and how your data remains secure.

What is Bazaarvoice?

Bazaarvoice is a trusted platform that helps us collect and display verified product reviews directly on our online shop. 

Gathering detailed, authentic feedback about your phone and accessories helps us improve our products and helps potential owners make informed decisions.

Is Fairphone still using Trustpilot?

Yes, but for different types of feedback:

• Trustpilot hosts our general service reviews, covering experiences with delivery and customer support.
• Bazaarvoice hosts our specific product reviews, focusing on your experience with Fairphone items.

Is a review email from Bazaarvoice safe?

Yes. Review emails sent by Bazaarvoice are genuine requests linked to a verified purchase from our online shop. These messages are not spam or phishing attempts.

Your data is fully protected. Bazaarvoice follows strict GDPR standards, ensuring your personal information remains secure and is used exclusively to collect your feedback.