These prices are for repairs that are not covered by our warranty and performed by our Service Center. In case your repair is covered by the manufacturing warranty, or the commercial Fairphone Extended Warranty (only applicable if registered), your repairs are free of costs. In that case, verify this via our online troubleshooting tool, or contact our Customer Support.

• This price list is not comprehensive and shall be updated over time.
• The repair center is located in an EU country, so the prices are in Euro (€).
• We want to be sure that you are aware of the costs involved in a repair - including material, shipping, and handling costs - before you send in your Fairphone for repair.
• To make an informed decision, read our Repair policy and the FAQ at the bottom of this page.
• The exact price of your repair depends on the technical diagnosis performed by our Service Center.
  If our technicians decide that the warranty does not cover your service request, we will use the price list below to provide you with a quote. In your quote, there may be items that are not mentioned in this list yet.
  • You can accept the quote by paying the costs.
  • It is also possible to only pay for the shipping costs to have the device sent back to you without repairs.
  • The third option is to abandon the device and we will recycle it for you at no cost. This will be the default option if you do not reply to the quote or notify our customer support team in time. 
• Execution of the manufacturer warranty does not imply a warranty extension. Repairs have a 3-month repair warranty for the issues present with the original repair. Each Fairphone product that can not be registered for an extended warranty comes with a 24-month warranty as standard (except for the Fairphone 2 lithium-ion batteries that have a 12 month warranty due to their limited usage time). A new module does not extend the warranty of the whole device.

Repair price lists (indication)

To check the suggested repair price list for your specific device please select below;

FAQ

Starting a Repair

How can I start a repair via you? 

You can head to our Repairs page. Here you can start diagnosing your issue and if through the tests, the issue is clear you will be able to send your device for repair through our self service portal.

For more complicated or uncertain issues a ticket may be created with our Customer Support team to assist you further.

• Important: Do not send your device without an RMA (Return Merchandise Authorization) or directly to our offices. We cannot accept parcels without an RMA, and shipments sent this way are not insured. Our offices lack the equipment and logistics to perform repairs, and they are located in a different country than our Service Center. Unsolicited parcels will be returned to you.

Can you provide me with a substitute device while mine is being repaired? 

We do not provide a substitute device service. We recommend using a spare device from friends, family, or colleagues during the repair period.

Warranty & Costs

Will my repair be in or out of warranty? 

A technician will make the final diagnosis upon arrival at our Service Center. Generally, a repair is out of warranty if:

• The product is older than 2 years (depending on local manufacturing warranty limits) or 5 years with Extended Warranty.

• There is user damage (which voids the manufacturing warranty for the entire product).

If the repair is not covered by warranty, you will receive a quote. You can:

1. Accept: Pay the quote to proceed with the repair.

2. Refuse (Return): Have the product shipped back unrepaired (requires payment for shipping, diagnosis, and handling).

3. Refuse (Recycle): Abandon the product, and we will recycle it for free.

Can I make a warranty claim if I bought my device second-hand? 

Yes, if you can provide a proof of purchase and:

• The original purchase was less than 2 years ago and there is no user damage, or 5 years with a registered Extended Warranty

• The seller provides the proof of purchase and your name so we can register it in our system.

• The active warranty is linked to the IMEI Number of the original purchase.

Only a small part was damaged, so why is my repair so expensive? 

Regardless of the part's cost, total service fees primarily reflect the specialised labor required to complete a professional repair and testing process.

Self-Repair & Support

Isn’t it cheaper if I order spare parts and repair it myself? 

Our modular architecture is designed for out-of-warranty repairs (e.g., older than 2 years or accidental damage). If you are confident in your repair skills, buying parts directly can save you money.

• Note: We cannot reimburse spare part purchases if you intended to claim manufacturing warranty. For warranty claims, the diagnosis must be performed by our technicians.

• If you need help, you can also reach out to a Fairphone Angel—a community volunteer in your area.

Where do I find your repair guide? 

Replacement tutorials and instructions are available in our Troubleshooting Support Article and on our YouTube channel. We advise DIY repairs only for out-of-warranty issues. If you are unsure if the issue is a manufacturing defect, contact Customer Support before buying parts.

The Service Process

Can you give me an overview of the process from start to finish?

1. Head to our repair page: We will provide instructions for a pre-diagnosis.

2. Setup: If a repair is needed, we will confirm your details and create a request.

3. Shipping: You will receive an RMA number, shipping label, and instructions.

4. Diagnosis: Technicians inspect the device at the Service Center.

5. Resolution: 

   • In-Warranty: Repaired and returned automatically.

   • Out-of-Warranty: You receive a quote. Repairs begin after payment. If you don't respond within a month, the device is considered abandoned and will be recycled.

6. Software & Data: We will update the software to the latest version and delete all data on the device.

7. Testing & Return: Final testing is performed, and your device is shipped back to you.

Will my phone get refurbished spare parts or new spare parts in a repair?

Depending upon availability, both new and refurbished spare parts will be used. This is the same as when all phones are repaired by us. Each spare part will be tested for full functionality before a repair is completed.