Fairphone

Fairphone

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How can we help you?

  1. Support
  2. Self repair
  3. Repair services

How repair costs work and how to request a repair

If your Fairphone needs a repair, we are here to help you get it working again. Depending on whether your issue is covered under warranty, your repair will either be free of charge or quoted based on spare parts and labor.

How repair pricing works

Repair coverage and costs depend on the warranty status of your device:

  • In-warranty repairs: If your repair is covered by our 24-month Manufacturing Warranty or a registered Commercial Fairphone Extended Warranty (up to five years), repairs and shipping are completely free of charge. You can verify coverage using our Online Troubleshooting Tool.
  • Out-of-warranty repairs: If your device is past its warranty period or has user damage, our Service Center will provide a diagnostic quote based on spare parts, labor, handling, and shipping. All out-of-warranty repairs include a three-month repair warranty covering the specific issue repaired.

Replacing an individual spare part does not extend the overall warranty period of the device.

Select your device for out-of-warranty repair prices and shipping fees

To view detailed spare part price lists and country-specific shipping rates, select your device below:

Fairphones

Fairbuds and Fairbuds XL

  • Fairbuds (all generations)
  • Fairbuds XL

Your options for an out-of-warranty quote

If our technicians determine that your repair is not covered under warranty, we will send you a quote with three options:

  • Accept and repair: Pay the quoted amount to proceed with the repair.
  • Refuse and return: Pay only for shipping, handling, and diagnostic costs to receive your device back unrepaired.
  • Refuse and recycle: Abandon the device, and we will recycle it for you free of charge.

If you do not respond to a quote or contact Customer Support within 30 days, your device will default to Option 3 and be recycled free of charge.

What to know before sending your device

Do not send your device without a valid authorization number or send it directly to our corporate offices. Unsolicited shipments are not insured, corporate offices do not have repair equipment, and unauthorized packages will be returned to sender.

How to submit your device for repair

  1. Troubleshoot in our self-service portal to find potential fixes or generate a shipping label to send it to our service centre. For complex issues, a support ticket will be created to assist you.
  2. Package your device safely and send it to the address given on the shipping label. 
  3. Technicians will inspect and diagnose your device. In-warranty repairs are performed immediately; out-of-warranty repairs receive a detailed price quote.
  4. Technicians will perform quality testing, and your device is safely shipped back to you.

Please note that your software will be updated to the latest version, and all personal data on the device will be permanently deleted.

Frequently asked questions about repairs

Can you provide a loaner or substitute device during repair?+
We do not offer substitute devices We recommend temporarily borrowing a spare device from friends or family while yours is at our service center.
How is it determined if my repair is in or out of warranty?+
Our technicians perform a final diagnosis once they inspect your device A repair is out of warranty if the warranty period has expired (over two years for standard warranty, or over five years for extended warranty) or if the device shows user damage (such as liquid exposure or drops), which voids the manufacturing warranty for the entire device
Can I claim warranty on a second-hand Fairphone device?+
Yes, provided you have a valid proof of purchase and the original purchase was made within the last two years (or five years if an Extended Warranty was registered). The seller must provide the original proof of purchase and your name so we can update our records. The warranty remains linked to the original IMEI number.
Why are minor repairs relatively expensive?+
Regardless of the spare part cost, total repair fees reflect specialized labor, technical expertise, and testing processes required to safely open, repair, seal, and quality-check your phone.
Is it cheaper to buy spare parts and fix the device myself?+

Yes! Fairphone’s modular architecture is designed so you can replace spare parts yourself for out-of-warranty issues. Buying spare parts directly from our online shop saves labor and shipping fees. You can also connect with a volunteer Fairphone Angel in your area for local help.

We cannot reimburse self-purchased spare parts if you later decide to claim a manufacturing warranty defect. Warranty claims must be diagnosed by our official Service Center.
Where can I find repair guides?+
You can find step-by-step repair guides in our online support section and on our official YouTube channel.
Does Fairphone use new or refurbished spare parts?+
Depending on availability, we use both new and refurbished spare parts. Every refurbished component is rigorously tested for 100% functionality before installation.

 

 

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