How to identify official Fairphone communications and contact channels
Fairphone communicates with device owners only through verified, official touchpoints. Use this guide to verify authentic Fairphone communications, protect your personal information, and learn how our team will contact you.
Official Fairphone social media accounts
Fairphone maintains verified brand accounts across several platforms.
| Platform | Official handle | Direct link |
|---|---|---|
@fairphone |
instagram.com/fairphone | |
| TikTok | @fairphone |
tiktok.com/@fairphone |
Fairphone |
facebook.com/fairphone | |
Fairphone |
linkedin.com/company/fairphone | |
| YouTube | @fairphone |
youtube.com/user/Fairphone |
| Bluesky | @fairphone.com |
bsky.app/profile/fairphone.com |
| X | @Fairphone |
x.com/Fairphone |
Fairphone employees will never use personal profiles or direct messages to offer support, solicit sensitive customer information, conduct warranty evaluations, or process purchases.
How to verify official emails
Fairphone sends transactional emails for orders placed in our online shop, updates on active support tickets, and community newsletters. Authentic emails from our core team will always originate from an official domain ending in:
@fairphone.com@support.fairphone.com
Support & repair partners
If you have requested a repair or reached out to our customer support team, you may receive updates from the following partners:
| Partner | Service Provided | Official Email Domain |
|---|---|---|
| Cordon | Repair Center | @cordongroup.com |
| CCS | Repair Center | @ccsonline.pl |
| B2X | Software Provider | @b2x.com |
| Zendesk | Customer Support Platform | @fairphone.zendesk.com |
Service & communication partners
To manage your online shop orders, collect your valuable feedback, and run our community programs, we partner with the following platforms. Note: Not all of these partners will send you direct emails.
| Partner | Service Provided | Official Email Domain |
|---|---|---|
| Trustpilot | Review Aggregator | @trustpilotmail.com |
| Bazaarvoice | Review Aggregator | @bazaarvoice-cgc.com |
| Hello Customer | Customer Feedback | @feedback.fairphone.com |
| Bloomreach | Email Services | @tmail.fairphone.com |
| ChatLicence | Software Provider | (In-app / No direct email) |
| Yotpo | Keep Club Loyalty Program | (Integrated via Fairphone) |
| Odoo | Online shop & ERP | (Integrated via Fairphone) |
Spotting email discrepancies and spoofing
Scammers can occasionally alter the visual display name on an email to read "Fairphone" even if the actual mailbox address belongs to a third party.
- Check the full email address: On mobile or desktop, select or tap the sender name to view the full address line. Ensure the domain directly ends with an official email domain from above.
- Be cautious of artificial urgency: Unofficial messages often demand immediate payment to prevent order cancellations or claim limited-time prizes.
- Avoid unexpected links: If an email mentions an issue with your payment or delivery, navigate directly to your account in our online shop or open our contact support instead of clicking email links.
How to contact Fairphone support safely
If you need technical assistance, spare parts, or warranty advice, use one of our verified support paths:
- Customer Support request: Submit a ticket directly through our official support request form.
- Virtual assistant: Chat with Tin, our automated assistant, directly on the Fairphone Support home page.
- My Fairphone App: Open the pre-installed My Fairphone App on your device to run system diagnostics, check warranty validity, and contact support directly.
- Community Forum: Ask questions and connect with experienced Fairphone owners at the Fairphone Community Forum.
- Press and media inquiries: Media representatives can contact the communications team or verify communications via our press page.
What Fairphone will never ask you to do
To protect your privacy and security, Fairphone adheres to strict communication standards. In any message or conversation, Fairphone will never:
- Ask for your account password, PIN, or two-factor authentication security codes.
- Ask for your credit card details, CVV, or banking PIN through direct messages or email.
- Request direct money transfers via peer-to-peer payment apps, bank transfers to individual accounts, or cryptocurrency.
- Instruct you to send your smartphone or spare parts to a personal address. All official repairs and returns are managed strictly through our Self-RMA Portal and authorized Repair Centre.
- Contact you via social media direct messaging to announce private contests, claim unrequested prizes, or demand payment to release an order.
What to do if you encounter a suspicious message
If you receive a suspicious message, phone call, or social media interaction pretending to represent Fairphone:
- Do not reply: Do not provide personal data, passwords, or payment details.
- Preserve evidence: Take a screenshot of the message, email header, or social media handle.
- Report the profile: Use the built-in report tool on the respective platform (such as Instagram or Facebook) to flag the account for impersonation.
- Contact our team: Notify our team through our Customer Support portal so our security team can investigate.
Still need help?
If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.