If your smartphone is not working as expected, follow some simple steps to resolve your issue or get further support. 

To begin, choose the option below that best describes your issue.

Select your troubleshooting path

• How to test your Fairphone and get support: Learn how to use our interactive diagnostic tools and what to check before you reach out to our team.
• My Fairphone will not turn on or charge: Follow clear steps if your phone fails to charge, has no power, or requires a battery kickstart.
• My screen is black, frozen, or not responding: Find out how to resolve an unresponsive touchscreen, a blank display, or a freezing screen.
• My Fairphone has problems connecting to the mobile network: Learn how to test your SIM card for physical damage and resolve mobile network drops. 
• My Fairphone keeps restarting: Troubleshoot unexpected reboots and learn how to stabilize your device.