The Fairbuds app lets you customize equalizer presets, update headphone firmware, and manage your device settings. Here is how to download the app, connect your Fairbuds XL, and resolve connection issues.

How to set up and connect to the Fairbuds app

1. Download the official Fairbuds app from the Google Play Store (Android) or Apple App Store (iOS).
2. Ensure your Fairbuds XL are turned on and connected to your smartphone in your Bluetooth settings.
3. Open the Fairbuds app on your smartphone.
4. Follow the on-screen instructions to discover and connect your Fairbuds XL.

What to do if the app cannot find your Fairbuds XL

If the Fairbuds app displays a connection error or cannot discover your headphones, check your location permissions:

1. Open your smartphone Settings menu.
2. Go to Location (or Privacy & Security > Location Services on iOS) and turn location access on.
3. Ensure location permission is specifically granted to the Fairbuds app.
4. Verify that Bluetooth is enabled on your phone.
5. Re-open the Fairbuds app and tap Retry.

Android operating systems require location access enabled to scan for nearby Bluetooth Low Energy devices. Fairphone does not track or store your location data.