How to locate your SIM card removal tool

  • Updated 

Finding every item inside your new packaging can sometimes be tricky. If you cannot find your SIM card removal tool, this guide helps you locate it in your box or request support if it is missing.

What comes inside your packaging

Your Fairphone smartphone box contains a compact cardboard kit sleeve. This sleeve keeps paper materials organized and holds three items:

  • Quick start guide
  • Health and safety guide
  • SIM card removal tool
SIM-card-removal-tool-1.jpg

How to find your SIM card removal tool

  1. Remove the printed cardboard kit sleeve from your smartphone box.
  2. Unfold the cardboard flap used to open the kit sleeve.
  3. Look at the inside card surface of the flap to locate the mounted metal SIM card removal tool.
SIM-card-removal-tool-2.jpg

What to do if your tool is missing

If you checked the kit sleeve flap and your SIM card removal tool is missing, Customer Support can help.

  1. Take a clear photo of your opened packaging and the kit sleeve flap showing that the tool is missing.
  2. Send a message to Customer Support or reply to your open ticket with the photo attached.

Our support team will verify your photo confirmation and guide you on the next steps.