How to locate or replace a lost Fairbuds 2 earbud or charging case
If you’ve lost your Fairbuds 2 or your charging case, you can track your earbuds or buy individual spare parts to make your set complete again.
How to locate a missing Fairbud or charging case
Locate a single Fairbuds 2 earbud
If you lost one or both earbuds outside of the charging case:
- Open the Google’s Find Hub app or website or the Fairbuds app.
- Select Fairbuds 2 from your list of connected devices.
- Check the map for the last known location where your earbuds connected to your phone.
- Tap Play sound to make the missing earbud emit a chime if you are within Bluetooth range. Make sure you’re not wearing your earbuds when doing this feature.
Locate the charging case
Locating your charging case depends on the status of your earbuds:
- Earbuds are in the case with the lid open: The earbuds have a connection, allowing you to view their location or play a sound.
- Charging case is empty or closed: The case cannot send a signal and cannot be tracked electronically.
Replace a permanently lost earbud or charging case
If you cannot find your missing item, you do not need to buy a brand-new pair. You can order individual spare parts directly from our online shop.
| Missing component | Recommended action |
|---|---|
| Left or right Fairbud | Order a single replacement earbud from our online shop. When it arrives, place both earbuds into the case and perform a factory reset to pair them. |
| Charging case | Order a replacement charging case from our online shop. Place your existing earbuds inside the new case to resume normal use. |
Still need help?
If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.