MyFairphone App

Since 2020, we offer the MyFairphone App to our customers. The Fairphone 5, Fairphone 4 and Fairphone 3(+) ship with the app preloaded.

We created the MyFairphone App to help you troubleshoot, get to know your phone, stay up to date with what happens in Fairphone & support you in keeping your device for as long as possible.

In September 2023, to coincide with the launch of the Fairphone 5, we fully renovated our app. With this fresh start we are ready to release even more updates in the months ahead.

If you are facing issues in using it, read on, here’s a quick guide to help you out.

 


About the app

Home

The Home tab is the starting point for the MyFairphone App. From here you have easy access to the most relevant app features such as your device information and warranty registration.

The Home tab also features the latest news highlights from Fairphone to keep you up to date on new product & software releases and our progress on our impact goals.

Since the news highlights displayed are custom to you, it is required to be signed in to the MyFairphone Account for those messages to load.

 

Stories

This tab displays content which is personal to your device and the length you have been using it for. It will feature announcements from Fairphone, content about your personal impact and tips and tricks to increase your device longevity.

Similarly to the new highlights on the Home tab, you need to be signed in to the MyFairphone Account to view this content.

 

Phone

This tab is fully dedicated to getting the most out of your Fairphone. From here you can access all the specific device details but also content to get you started in using your device or tutorials to repair any of the modules.

 

Phone Timeline
The longer you keep using your Fairphone the bigger the positive impact is. With this new feature we want to visualize the journey of you and your Fairphone and challenge you to keep it for as long as you can. You will be asked to set a goal of how many years you plan to use your device and as you continue to use it this timeline will display important milestones.

This feature is currently only available for Fairphone 5 users. We will roll it out for Fairphone 4 and Fairphone 3 users later this year.

 

Support

Should you encounter any issue with your Fairphone, this is the place to go. We have included some easy tests to help you identify the problem with your device. From here you can then easily access our support articles to resolve the problem. Still in need of help? You can directly raise a ticket to our support team for assistance.

 


Frequently Asked Questions (FAQ)

What is the latest version of the app?

The latest version of the app is: 3.1.3 released in February 2024

Where can I see if the MyFairphone App is on the latest version?

You can verify the version of your My Fairphone app in two ways:

  1. Via the Settings:
    1. Open your phone Settings (cogwheel icon) and go to Apps & notificationsSee All xx Apps.
    2. Select MyFairphone AppAdvanced → scroll down until you see version x.x.x.
  2. Via the app:
    1. Open the App drawer by swiping from the bottom of the screen up.
    2. Tap and hold the MyFairphone App icon until the tooltip App info shows.
    3. Tap on the text App infoAdvanced → scroll down until you see version x.x.x.

How can I update the MyFairphone App?

If you have automatic updates enabled, you should already have the update. In case you do not have the most recent update, go to:

SettingsApps & notificationsSee All xx Apps → Select the MyFairphone AppAdvancedApp details.

This opens the app in the Google Play Store, where you should be able to update via the normal tab under the logo.

You can also enable automatic updates: tap on the 3 dots in the upper right corner and select Enable auto update.

Another possibility is to update manually via the Google Play store:

  1. Open the Google Play Store on your phone.
  2. Tap on your Google account icon on top right to open the menu for that account.
  3. Tap on Manage apps & device in the menu that opens.
  4. Tap on the tab Manage > Apps & Games > Updates available.
  5. Search for the MyFairphone App. Select the box on the right.
  6. Click on the Update icon on top.

I can’t log in to the app?

In May 2023 we rolled out our new authentication solution. If you had an account before, it has been moved and you can sign in as usual.

  • If you forgot your password of the original account we advise you to reset it via this link.
  • If you forgot the email address you have used to sign up for your original account we advise you to create a new account.

We sincerely apologize for the inconvenience this may cause and thank you for your understanding.

Why do I have to login?

With the new update released in September 2023 the sign in/sign up has become optional. We want to make the app accessible and make sure you can use as many features as possible without signing in. This includes reaching out to support and using our troubleshooting functionality. Some features however use personalisation and therefore do require you to be signed in for them to work.

The MyFairphone App seems stuck on the starting page?

Please Power off your phone first. After a few minutes, turn it on again.

If the error still happens, please update the app. If you have automatic updates enabled, you should already have the update. In case you don't, go to:

SettingsApps & notificationsSee All xx Apps → Select the MyFairphone AppAdvancedApp details.

This opens the app in the Google Play Store, where you should be able to update via the normal tab under the logo.

You can also enable automatic updates: tap on the 3 dots in the upper right corner and select Enable auto update.

To update:

  1. Open the Google Play Store on your phone.
  2. Tap on your Google account icon on top right to open the menu for that account.
  3. Tap on Manage apps & device in the menu that opens.
  4. Tap on the tab ManageApps & GamesUpdates available.
  5. Search for the MyFairphone App. Select the box on the right.
  6. Click on the Update icon on top.

If that doesn't work, clear the cache and storage of the app.

MyFairphone App doesn't connect, even when I retry.

There can be several causes. From easiest fixes to more impactful troubleshooting:

  1. Power your phone completely off. Then power it on again.
  2. Make sure your device is connected to a reliable Wi-Fi or mobile network with access to internet.
  3. Make sure your device runs the latest software version.
  4. Make sure you have the latest version of the MyFairphone App:
    1. Open the App drawer by swiping from the bottom of the screen up.
    2. Tap and hold the MyFairphone App icon until the tooltip App info shows.
    3. Tap on the text App infoAdvanced → scroll down until you see version 3.1.3.
    4. If you are running an older version of the app, update the app.
      1. Open the Google Play Store on your phone.
      2. Tap on your Google account icon on top right to open the menu for that account.
      3. Tap on Manage apps & device in the menu that opens.
      4. Tap on the tab ManageApps & GamesUpdates available.
      5. Search for the My Fairphone app. Select the box on the right.
      6. Click on the Update icon on top.
  5. Clear the cache and storage of the app.

Can I delete the app?

Since the MyFairphone App is one of the native apps of the Fairphone, it is not possible to deinstall it. But you can deactivate it so it is not running in the background anymore. To deactivate the MyFairphone App:

  1. In Settings > Apps and notificationsSee All xx Apps → Select the MyFairphone App
  2. Tap Disable.

If you don’t want the app at all, the only option is to install an alternative OS. Be aware that if you want to make use of your manufacturing warranty, you have to return to the original Fairphone OS.

I get notifications for a Longevity survey and I don’t want it. How do I stop it?

Every 6 months we send you a short survey about how long you expect to use your device. This way we can measure if Fairphones stay in use longer than the average smartphone. To stop getting these invitations:

  1. Open the MyFairphone App
  2. In Settings, set the toggle to Off in either All notifications, or only the toggle for Give feedback.

I get notifications for registering for the Extended Warranty and I don’t want it. How do I stop it?

It is possible that you still receive reminders after you have registered.

To stop the invitation and reminders:

  1. Open the MyFairphone App
  2. In Settings, set the toggle to Off in either All notifications, or only the toggle for Warranty reminder.

Can I use the app on an alternative operating system such as /e/OS?

No. The MyFairphone App depends on some Google Play Service APIs. So the phone needs to have Google Play Services installed. The MyFairphone App currently does not work with operating systems other than the Fairphone OS. However, we are looking into the possibilities to make it available in the future.

Is the MyFairphone App only available for Fairphone users - I can not find the app in the Play Store?

The app is only available for Fairphone users.

Will the app be open source?

There are no current plans to make the app open source as it requires Google API’s to work.

How can I access the app on Managed Devices?

The MyFairphone App comes pre-installed on the Fairphone 5, Fairphone 4 and Fairphone 3(+). It is included in the software build that ships with the device. To find it:

  1. In your phone, open SettingsApps and notificationsSee All xx Apps.
  2. Select the MyFairphone App.

Check manually on each device.

What Personal Data do we collect?

You can read more about this in our Privacy Policy of the MyFairphone App:

Open the MyFairphone appSettingsPrivacy Policy.

It is also possible to read and download our Privacy Policy via our Legal page.

How do I change the language of the newsitems to my preferred language?

The language of the newsitems in the app follows your newsletter preferences. The easiest way to change this language is to go to the Settings of the app (in the Account screen) and change the language in the Language Settings dropdown. After confirming it will take up to 10 minutes before this change is visible. If you still do not see it changed after this please close the app in full from your multitask and launch it again.

Why is the timeline feature available only for Fairphone 5 users?

We want to give every Fairphone user a personal and accurate depiction of their Fairphone journey so far. Since both Fairphone 4 and Fairphone 3 have been around much longer it is more complicated to create an accurate timeline with events for all users, as such we need more time to develop this.

 


If after reading the article you need more help, contact our Customer Support.