How to fix Bluetooth connection issues on your Fairphone
If your Fairphone is having trouble pairing with or staying connected to a Bluetooth device, follow these steps to resolve the issue.
ⓘ These steps require Android 13 or later. Find out How to check and update your software version.
What to check before you begin
- Ensure the Bluetooth device you want to connect is turned on, fully charged, and within range of your Fairphone.
- Test the Bluetooth device with another phone or computer. If other devices cannot connect to it either, the issue is likely with the device itself. Check the device manufacturer's manual for specific support.
Quick connection fixes
If you cannot connect to your Bluetooth device, try these initial troubleshooting steps:
- Turn Bluetooth off and on again on your phone:
- Remove and reconnect the Bluetooth device
- Restart your Fairphone by turning it off and on again
Reset network and connection settings
This step will reset all saved WiFi networks and Bluetooth device connections.
- On your Fairphone, open Settings > System > Reset options.
- Tap Reset Bluetooth & Wi-Fi > Reset.
After resetting your network settings, try pairing your device again.
Test compatibility with another device
Try connecting your Fairphone to a different Bluetooth device. If your phone connects successfully to another device, the primary Bluetooth accessory may not be compatible. Contact the accessory manufacturer to confirm its compatibility with your Fairphone.
Still need help?
First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.