If your Fairphone is unable to connect to a Wi-Fi network or keeps disconnecting, follow these steps to resolve the issue.

Before you start

Make sure that your phone is up-to-date. If you are not running the latest software, or you are not sure, learn how to Check and update your software version.

For the network you're trying to connect to, make sure the router is turned on and within range. If other devices can't connect to your network, the problem is most likely with the router. Check the support resources or contact your internet service provider for support.

Check your network settings

1. On your Fairphone, go to Settings → Network and internet.
2. If Airplane mode is on, tap Airplane mode to make sure it's turned off.
3. Then, tap Internet to check if Wi-Fi is turned on.
   • If Wi-Fi is already turned on, you'll see a list of available networks.
   • If Wi-Fi is turned off, tap to turn on.

Try connecting to your network

1. On your Fairphone, tap the name of your network from the list of available networks.
2. If needed, enter the password and tap Connect.

If you don't see your network:

1. Restart your router by unplugging it for at least two minutes, and then plugging it back in.
2. Make sure that your router is turned on and working.

If you can connect to your network, but there's no internet

The problem is most likely with your internet connection. Check the support resources or contact your internet service provider for support.

If you're connecting to an enterprise network

When connecting to enterprise networks (WPA/WPA2/WPA3-Enterprise) with PEAP, we recommend reaching out to your local network administrator for further support.

PEAP is still widely used in enterprise networks. However, starting with Android 11, insecure configurations like "Phase 2 authentication: None" and "CA certificate: Don't validate" were removed to enhance security. If PEAP is configured with a valid CA certificate and proper authentication settings, it will continue to work as expected.

These security changes were applied across all Android devices by Google and are not specific to Fairphone.

If you can't connect to your network

Try connecting to at least one other Wi-Fi network, for example, a friend or a neighbour's network.

• If your Fairphone can connect to another Wi-Fi network, the problem is most likely with your network. Check the support resources or contact your internet service provider for support.
• If your Fairphone won't connect to any Wi-Fi network, the problem is most likely with the phone. Try our Find & fix an issue yourself tool.

If your Fairphone still won't connect

If you've tried the steps above and your Fairphone still won't connect, try our Repair Request Portal or contact our Customer Support team.