Troubleshoot a Wi-Fi Connection
If you are having issues using the Wi-Fi on your Fairphone, please make sure to read the article Connect to Wi-Fi. There you'll find instructions on how to connect to Wi-Fi.
If you are still having issues after going through the article, please proceed with the next steps.
Make sure that your phone and the router you're trying to connect to are up to date.
On your Fairphone, if you are not running the latest software, or you are not sure, update your Fairphone to the latest Fairphone OS.
For the router, check the manufacturer's website or contact their customer support.
There are some basic steps to try before delving deeper into the issue.
- Switch Airplane mode off.
- Go to Settings > Network & Internet > Wi-Fi > tap on your network and then on Forget. Connect again, making sure to enter the password correctly, including capital letters.
- Disconnect all the other devices that are in the house. Reboot your router with the following steps:
- Unplug the router
- Wait at least 30 seconds
- Plugin the router again
- Wait at least 2 minutes (be aware that some routers take up to 5 mins to be operational again).
- When the router restarts, test your Fairphone to see if the issue is gone.
- Reboot your Fairphone in Safe mode and test again. If that helps, an app you've installed might be causing the issue.
If the issue is still there, please go to the next step.
No connection to the Wi-Fi at all?
Are you able to connect your phone to other Wi-Fi networks? Are other devices having issues connecting with that router?
If that's the case, it's possible that there's an issue with the router. Please consult your network admin (or the person at home with the password for the router).
If not, continue with the next steps.
When connecting to Enterprise networks (WPA/WPA2/WPA3-Enterprise) with PEAP, Phase 2 authentication "None" and CA "Don't validate" are not available anymore.
This was introduced by Android 11 QPR1 security update. PEAP is considered old and that's why it's most vulnerable options where removed from Android with that update. This decision was implemented across all Android devices by Google and it's not something we in Fairphone decided ourselves.
Connected, but no Internet?
Run the following test:
- Once standing next to the router (max 1 meter of distance) with your Fairphone.
- And once Stand further from the router (min 5 meters of distance) with your Fairphone.
Select your fairphone model below to see the corresponding instructions:
- Open the Phone app.
- Dial *#*#2886#*#* in the same way you enter a phone number to make a phone call. Once the last character is introduced, the Service Menu appears.
- Select Manu.
- Select Wifi 2.4G. This test is for testing Wi-Fi using the 2.4 GHz band. It will automatically open and search for available Wi-Fi connections.
- Repeat the previous step with Wifi 5G.
- If you see your Wi-Fi network on the at least one of the lists, tap on PASS, otherwise tap on FAIL.
- Open the Phone app.
- Dial *#*#4636#*#* in the same way you are entering a phone number to make a phone call. Once the last character is introduced, the Testing menu appears.
- Select Wi-Fi information > Wi-Fi status.
- Click on REFRESH STAT and RUN PING TEST.
- Wi-Fi state should say ENABLED, Network state should say Connected to "[network you're connecting to]", and both ping test should be saying Pass. If these requirements are met, the test is a pass, if even one of those is not the same, the test is a fail.
If the hardware test is failing, contact our Customer Support and let us know.
If you have access to the router you're trying to connect to, test the following. In your router settings, switch manually to a band of 2.4 GHz or 5 GHz to check if there are any improvements. You can ask your provider for instructions on how to do this.
If after reading the article you need more help, contact our Customer Support.