Troubleshoot a Hotspot Connection

If you are having issues using the Hotspot on your Fairphone, make sure to read the article Set up a Hotspot. There you'll find instructions on how to set up a Hotspot on your Fairphone.

If you are still having issues after going through the article, proceed with the next steps.

 


Update

Make sure that your phone is up to date.

If you are not running the latest software, or you are not sure, update your Fairphone to the latest Fairphone OS.

For the device you're trying to connect, check the manufacturer's website or contact their customer support.

 


Can't find/connect to the Hotspot?

New connection

If you have previously connected the device to your Fairphone's Hotspot, remove the saved connection information and try again.

 

Hotspot settings

Check the Hotspot settings.

  1. Did you use the correct name and password on the device you're connecting to the Hotspot?
  2. Is the security (encryption protocol) compatible with the device you're connecting?
  3. Check the devices supported AP band - the Fairphone Hotspot can provide connection both via 2.4 GHz and 5 GHz.
  4. Reset the Hotspot settings and test again.
    -IMPORTANT-
    This will also reset all saved Wi-Fi networks, Bluetooth (including paired devices) and mobile data settings.
    1. Go to Settings -> System -> Reset options.
    2. Tap on Reset Wi-Fi, mobile & Bluetooth.
    3. You will be asked if you also want to delete your downloaded eSIM cards, no matter if you have any. Then you'll need to confirm once more.
    4. Test again.

 


Connected, but no Internet?

General network troubleshooting

Does your Fairphone have access to the Internet? Is your Mobile data working? If you experience issues with internet connectivity, check our articles on how to Troubleshoot a Wi-Fi Connection and Troubleshoot the Mobile data Connection.

 

Reset APN (Access Point Name)

Usually a part of the Mobile data troubleshooting, this step can also help with Hotspot problems.

  1. Go to Settings  Network & Internet.
  2. Select your Mobile Network. If needed, select the SIM card you are troubleshooting.
  3. Tap on Advanced (only on Android 10 and 11).
  4. Scroll down all the way and tap on Access Point Names.
  5. Tap on the three dots in the top right corner and tap on Reset to default.
  6. Test again.
    If this didn't help, you can also check with your operator whether you need to manually set your APN settings.

 

Safe mode

Finally, reboot your Fairphone in Safe Mode and test again. If that helps, an app you've installed might be causing the issue.

 


If after reading the article you need more help, contact our Customer Support.