Public issue tracker – Support (Europe)

This page provides an overview of confirmed, high, and medium-priority software issues we are currently investigating or working to resolve across our devices.

The Fairphone (Gen. 6)
Fairphone 5
Fairphone 4
Fairbuds XL
Fairbuds

Statuses explained:

Under investigation: We are aware of the issue and actively working to find the root cause and a solution.
Fix incoming: A fix has been developed and will be included in the next planned software release for your device.
Cause identified: The root cause has been found. Development of the final fix is in progress.
Fixed and verified: The solution has been implemented and is available in the software version mentioned in the issue details. Please update your device.

Update Schedule

New information and fixes are included in our regular software updates:

Fairphone (Gen. 6): Monthly
Fairphone 5: Monthly
Fairphone 4: Bi-monthly
Fairbuds / Fairbuds XL: Released as needed (No fixed schedule)

The Fairphone (Gen. 6)

Latest available software version: FP6.QREL.16.95.0

Issue Description	Workaround	Status
Some apps load extremely slowly or enter infinite loading loops. This can occur when fetching online content or during the initial splash screen. Rebooting the device may resolve the issue temporarily, but it might recur after some time.	Toggle Wi-Fi off and back on. Advanced: Router side: disable IPv6 in your router's settings Device side: use a VPN configured to route IPv4-only, or by setting a manual DNS (e.g. via Private DNS). Android doesn't expose a native "disable IPv6" setting, so these are indirect workarounds.	Under investigation
When AI Scene detection is enabled and a photo is taken at 2x zoom, under certain conditions the saved image is zoomed in significantly more than what was displayed in the viewfinder at the moment of capture. The preview and the final saved photo do not match.	Disable AI Scene detection in the camera settings before shooting at 2x zoom	Under investigation
Closed Issues
Camera pictures missing after capture. Photos taken with the stock Camera app disappear, particularly when using the double-press power button shortcut from lockscreen and immediately locking the device again.	Disable battery optimization for Camera app (Settings → Apps → See all apps → Camera → App battery usage → Set to Unrestricted) Wait a few seconds after taking a photo before locking the device Use alternative camera apps (e.g. Open Camera)	Fixed in: FP6.QREL.16.95
Unexpected Reboots in North America (Version 15.148.0 and above). If you are located in North America and have recently updated your Fairphone 6 to version 15.148.0 and higher, you may experience your device restarting on its own without warning. This issue specifically affects users on this software version within the North American region.	To reduce the frequency of this issue, please follow these steps on your Fairphone: Open Settings and go to Location. Tap Location Services. Select Location Accuracy and toggle it Off.	Fixed in: FP6.QREL.16.82.0

Note: Closed issues will be removed from the list four releases after they have been fixed. If you're looking for an older fixed issue and can't find it, it may have been removed.

Fairphone 5

Latest available software version: FP5.VT2Y.C.108

Issue	Workaround	Status
Device reboots when connected to Android Auto. Since the update to Android 15, when connected to Android Auto, the phone may spontaneously reboot or crash, especially when interacting with certain apps.	Disable Force Desktop Mode (Settings → System → Developer options → Force Desktop Mode)	Under investigation
Camera app writes 0 byte files in DCIM folder The camera app creates a 0-byte photo file in the DCIM folder after taking a picture. Shortly after, the actual photo appears in the Camera subfolder, resulting in two files each time a picture is taken.	-	Under investigation
Closed Issues
After upgrading to Android 15, apps may close on their own or completely restart when pushed to the background or when you switch between them. Because the apps are not staying open in the background, you may experience symptoms such as background music stopping, recent photos not saving, or difficulties completing online payments that require switching back and forth with a banking app.	-	Fixed in: FP5.VT2P.C.089

Note: Closed issues will be removed from the list four releases after they have been fixed. If you're looking for an older fixed issue and can't find it, it may have been removed.

Fairphone 4

Latest available software version: FP4.QREL.15.19.2

Issue	Workaround	Status
Hearing aid device don’t work properly since Android 15 update. Audio isn't routed through hearing aids (ASHA) since Android 15 update	-	Fix incoming
Loudspeaker stoped working. The loudspeaker doesn’t work after the update to Android 15. The Videos have no sound. Calls on loudspeaker do not work. Customer doesn't hear the caller.	Rebooting the device re-enables the loudspeaker.	Fix incoming
Closed Issues
"Quickstep has stopped" error appears after Android 15 update. Some users experience frequent crashes of the Quickstep application. The phone's home screen and app launcher frequently crash after the Android 15 update. User Experience: a constant notification "Quickstep has stopped"	Temporarily install a third-party launcher: On your Fairphone, swipe up from the Home screen to see All Apps. Open Play Store. Install a third-party launcher of your preference (e.g. Fossify).	Fixed in: FP4.QREL.15.15.2
The device (Fairphone 4) is experiencing spontaneous reboots following the Android 15 update. The phone may restart unexpectedly while idle, during screen wake-up, or while switching between apps, without any user action.	Go to Settings > Apps > All Apps. In the top right corner, select Show System Apps. Search for the app NXTVision (this is your display driver). Select the app, then Delete Cache and Delete all Data. Finally, select Force Close.	Fixed in: FP4.QREL.15.15.2

Note: Closed issues will be removed from the list four releases after they have been fixed. If you're looking for an older fixed issue and can't find it, it may have been removed.

Fairbuds XL

Issue

Workaround

Status

The ear cushion upholstery detaches as the glue loses adhesion, causing the fabric to fray over time.

Under investigation

On iOS, the update screen appears, but the yellow update button is unresponsive.

Fixed in:

Android app v3.4, iOS app v3.0.3

Fairbuds

Issue	Workaround	Status
Voice dropouts during calls. The microphone experiences intermittent voice dropouts during calls.	-	Under investigation
Incorrect charge display for individual earbud. The app does not accurately show the charge level of each individual earbud.	-	Under investigation
Audio delay when watching videos. Noticeable latency or delay when watching videos on certain apps.	-	Under investigation
The OTA update on iOS is slow and often fails to complete successfully.	-	Under investigation
Distorted microphone audio quality. The microphone produces a metallic, sharp, or hollow sound during calls. We have identified a solution for this issue. If your microphone is affected, please contact our Customer Support team.	-	Resolved: Contact Support
Fairbuds crash when connected to a Garmin smartwatch. When connecting the Fairbuds to a Garmin Epix Watch, the earbuds occasionally turn off. Sometimes, a power-off tone plays; other times, they shut down abruptly with a crackling noise. Our investigation has identified this as a compatibility limitation with specific third-party products.	-	Closed: Compatibility limitation

Can't Find Your Issue?

If your problem is not on this list, it may be a lower-priority issue, an unconfirmed hardware problem, or one we haven't received enough reports on yet.

If you have noticed a bug, please reach out to our Customer Support using our contact form. This is the primary way we collect and evaluate bug reports for prioritization and resolution.

We cannot provide individual timelines for every fix, but we assure you we are continuously working behind the scenes. Always keep your device updated with the latest software, as every release contains improvements.