VAT deduction for EU businesses

 

If you have a registered business within the EU, you can use your international VAT number to have the VAT charge deducted from your order.

Enter your VAT:

  1. Enter your VAT-ID in the fields below Company info on the Checkout page
  2. At the end of the order process, change Private to Business on the payment page
  3. Only then the VAT deducts from your order.

Use your international VAT number; a domestic VAT number does not work. Our system recognizes official VAT IDs connected to the European VAT system.

If you encounter an error when you enter your VAT number, include the country initials.

  • Enter the VAT number like this:
    [Country initial][2 to 12 digits][B-if applicable][2 digits-if applicable]
    with no slashes or punctuation.
    For example: BE1234567891

Important

  • Your billing address country must match the VAT-ID country
  • If you are a Dutch business, do not enter your VAT number in your order. You claim the VAT yearly or quarterly via the Dutch tax office
  • If the VAT is charged on the order confirmation, do not proceed with payment but contact Customer support first
  • If you are a VAT exempt person, provide your Exemption Certificate when you contact Customer support. You can do this after paying the VAT with your purchase.

 

You did not enter your VAT

If you did not enter your correct international VAT number, there are several options. They depend on the status of your order.

Unpaid order

If you did not pay for your order yet, your order has the status Awaiting payment. You can cancel your order and place a new order with the correct VAT number. 

Paid order, not shipped

If your order is paid for but not shipped yet - it has the status Preparing for shipment - contact our support team. In some cases, we can cancel and refund the existing order so you can place a new one with the correct VAT. 

Paid and shipped order

If your order has the status Processing or Complete, you have two options.

  1. We can start a cool-off procedure so you can return the order for a refund and place a new order with your VAT number. Contact our support team
  2. You can claim the VAT back via the VAT office of your country. This is possible for the UK, Germany, Austria, Denmark, Sweden, Belgium, Spain, Italy, France or Finland.