Paying for your purchase in Fairphone’s online shop
You can pay for your Fairphone order using a variety of safe, international payment methods directly in our online shop.
All transactions are managed securely by our payment partner, Adyen. Because of this, your bank transaction overview will always mention Adyen rather than Fairphone B.V.
Credit card
We accept international card payments across all our shipping destinations. These include:
- Mastercard
- Visa
- American Express
- JCB
- Discover
- Diners
- UnionPay
- Maestro
- Cartes Bancaires (for purchases in France)
- VisaDankort (for purchases in Denmark)
If your card transaction fails, please review our dedicated credit card troubleshooting guide for step-by-step help.
PayPal
You can pay for your purchase using PayPal, either directly from your account or by using a connected credit card.
If you’re not a PayPal user, you may be able to pay via credit card as a guest.
All PayPal transactions incur a €0.99 PayPal fee.
For any issues paying with PayPal, contact PayPal customer service.
Local payment services
You can transfer payments directly from your bank account via these (inter)national payment services.
- Bancontact and Bancontact Pay (Belgium)
- iDeal (Netherlands)
- Trustly (Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden, and the United Kingdom)
Klarna
Customers in select countries can choose from various pay-after-delivery options by choosing Klarna as your checkout method. Various options and terms are available.
Please note that if you choose to return your order during the 14-day return period, Fairphone will process your refund to Klarna, and Klarna will update your payment plan. Keep paying any installments due in the meantime to avoid late fees.
Learn more about how Klarna works, or review the terms that apply to your region:
- UK customers: Klarna UK Terms and Conditions
- International customers: Klarna International Terms and Conditions
Google Pay
You can use Google Pay to complete your checkout if you have an active Google Pay account.
Google Pay will only appear as a payment option in supported countries and when using supported web browsers (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, or UCWeb UC Browser).
Frequently asked questions about payment options
What should I do if I didn't receive an order or payment confirmation email?
Please check your spam or junk folder first, as automated confirmation emails can sometimes be filtered there. If you still cannot find it, feel free to contact our customer support team to verify your order status.
Why don't I see a specific payment option at checkout?
Payment methods are strictly tied to your shipping destination. If a specific payment option is not supported in your delivery area, it will automatically be hidden and will not appear during checkout.
Can I pay with a standard bank transfer or wire transfer?
No, we do not accept standard bank transfers or wire transfers.
Can I use a prepaid debit card or a gift card?
You can use prepaid cards from major credit card providers if they feature a 16-digit card number and a CVV. Please ensure you register your billing address with the card issuer before checking out.
Do you accept cash, checks, or money orders?
No, we do not accept physical checks, money orders, or cash on delivery. All orders must be processed and paid through the digital checkout options in our online shop.
Still need help?
If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.