Fairbuds and Fairbuds XL in the US: Support and availability
The Fairbuds and Fairbuds XL are now officially available n the United States, both direct from us.fairphone.com and via select resellers.
This article contains key information about support and warranty specific to U.S. customers.
Where can I buy Fairbuds and Fairbuds XL in the United States?
Fairbuds and Fairbuds XL are available direct from us.fairphone.com and are also available through Amazon US and Murena.
Support and warranty
If you experience a technical issue with your audio product purchased in the United States, please follow these steps:
Step 1: Initial troubleshooting
Start by following the official troubleshooting steps and guides. This resource covers common issues like pairing, component replacement, product specifications, and general warranty details.
Step 2: Determine your contact channel (if troubleshooting fails)
Your path for returns or warranty claims depends on where you purchased the product:
Purchases made directly from Fairphone
If you purchased direct from Fairphone, start troubleshooting via our Repair Portal.
Purchases made directly from Murena
For all support, returns, and warranty claims, you must reach out to Murena Support directly.
Purchases made from Amazon
- First 30 days (Retailer Support): If troubleshooting does not help, contact Amazon directly for support, return, or exchange assistance within the first 30 days of purchase.
- Manufacturers warranty (Post-30 Days): After the initial 30-day period, please reach out to ICE Mobility for all manufacturer warranty support and assistance.
ICE Mobility contact for Warranty claims (Fairphone's Authorized US Service Partner):
Email: fairphonesupport@icemobility.com This email address is exclusively for Fairbuds XL/Fairbuds warranty claims by customers located within the United States who purchased from Amazon. For support in all other countries, please visit the official Fairphone Support website.