Buying and using Fairphone products outside of Europe and the United States

  • Updated 

If you live outside of Europe and the United States, you can still join the fair electronics movement. This guide explains how to purchase and use Fairphone products if your address is outside our standard shipping zones.

Where we ship directly

We currently sell and ship directly to supported countries in Europe and the United States via our online shop. We focus our direct operations on these regions to make sure we can provide the best possible support and repair services.

How to order from other regions

If you live outside of our supported shipping zones, you have two alternative options to purchase a Fairphone product.

Ship via friends or family

You can place an order in our online shop and have it delivered to a friend or family member living in a supported country. They can then forward the parcel to you.

If you choose this option, please remember these important details:

  • Test on arrival: We highly recommend your friend or family member checks the parcel and tests the smartphone or product upon arrival for any immediate damage or faults before sending it to you.
  • Logistics and costs: All forwarding logistics, shipping costs, and customs fees are entirely your responsibility.
  • Repairs and replacements: We do not support repairs or replacements outside of our listed European and United States regions. If your product needs an in-warranty repair, it must be sent back to a supported address first.

Order through a global reseller

Some independent partners offer global shipping for our products.

If you purchase through a global reseller, your product is covered strictly by their own sales terms, conditions, and warranty. You must rely on their logistics and support for any repairs or replacements.

How to check network compatibility and warranty limits

Please be aware of the following technical and warranty limitations before using a Fairphone abroad:

  • Network compatibility: If you plan to use a European or American smartphone abroad, check if it will work on your local network before purchasing. We do not offer support for network connection issues outside of Europe and the United States.
  • Extended Warranty: Our commercial Extended Warranty cannot be registered for smartphones owned outside of Europe.

How to stay updated on new regions

We are constantly researching new markets and assessing the global demand for fairer electronics.

To be the first to know when we expand our shipping zones, subscribe to our newsletter or follow us on Instagram.

Still need help?

If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.