If your Fairphone has stopped charging completely or will not turn on when plugged in, a few quick checks can help you identify the cause. Follow these steps to test your accessories and get your phone charging again.

How to troubleshoot a phone that will not charge

1. Test alternative accessories
   Test your phone with a second compatible cable and wall charger to isolate an accessory failure.
2. Inspect and clean the charging port
   Check the USB charging port on your phone and gently remove any lint or debris using a can of compressed air.
3. Use a known working wall outlet
   Plug your adapter directly into a wall outlet that you know is working.

Still need help?

First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.