Hardware issues

If your Fairphone device was dropped or exposed to liquid, taking swift action can prevent permanent hardware damage....

If your physical SIM card is stuck inside your phone, do not force or pull it out. Following proper removal procedure...

This guide explains how to use our interactive tools to diagnose issues and what to check before you reach out to our...

If your Fairphone is charging slower than expected, adjusting your settings or switching to a compatible charger can ...

If your Fairphone has stopped charging completely or will not turn on when plugged in, a few quick checks can help yo...

If your phone will not turn on or charge, this article outlines your next steps. You might need to test your charging...

Get help if your smartphone screen freezes, remains completely black, or does not respond to your touch. You can try ...

If you have issues using the fingerprint sensor on your phone, you can check our article on how to add a fingerprint....