If your Fairphone is charging slower than expected, adjusting your settings or switching to a compatible charger can quickly restore normal charging speeds. Here is how to troubleshoot slow charging and maintain your battery health.

How to restore fast charging

1. Plug directly into a wall outlet
   Connect your power adapter directly to a wall outlet instead of a laptop or computer USB port.
2. Verify cable and charger compatibility
   Make sure your charger and cable meet the required power standards for your model. For the Fairphone (Gen. 6), Fairphone 5, and Fairphone 4, use a USB Power Delivery (USB PD) charger supporting PPS at a minimum of 30W (9V, 3A) or Qualcomm Quick Charge 4.0+.
3. Clean the charging port
   Clear dust or lint out of your phone's USB port using a can of compressed air.
4. Enable Fast Charge (for Fairphone 5)
   On your phone, go to Settings > Battery & Charging > Charging mode and select Fast Charge.

Charging speeds naturally reduce once your battery reaches 80% capacity to protect long-term battery lifespan.

Still need help?

First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.