My MyFairphone app is freezing or experiencing connection issues

If the MyFairphone app freezes on the launch screen or fails to connect to the network, restarting your phone, updating the app, or clearing temporary storage typically resolves the issue.

How to resolve app freezing and connection errors

1. Restart your phone by powering it off, waiting a few minutes, and turning it back on.
2. Confirm your phone is connected to an active Wi-Fi network or mobile data connection.
3. Check that your phone runs the latest Android operating system version.
4. Update the MyFairphone app through the Google Play Store:
   1. Swipe up from your homescreen to see all apps
   2. Tap and hold the MyFairphone app
   3. Tap App info
   4. Scroll to the bottom and select App details
   5. If there are updates available, tap Update.
5. Enable automatic updates in the Google Play Store by tapping the three-dot menu in the upper right corner of the app page and selecting Enable auto update.
6. Clear app storage and cache if the error continues:
   1. Swipe up from your homescreen to see all apps
   2. Tap and hold the MyFairphone app
   3. Tap App info
   4. Tap Storage & cache, then tap Clear cache and Clear storage.

Still need help?

If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.