How to resolve audio not playing on Fairbuds

  • Updated 

If your Fairbuds are connected but not playing any sound, or if you are experiencing audio dropouts, a few quick checks and troubleshooting steps can usually fix the issue.

Applies to

  • Fairbuds
  • Fairbuds 2

Before you begin

Before following the step-by-step guide below, check these basic settings on your connected device:

  • Verify your Bluetooth connection: Ensure Bluetooth is turned on and your Fairbuds show as connected in your device's Bluetooth settings.
  • Check the volume: Make sure the media volume on both your phone or computer and your Fairbuds is turned up.
  • Inspect battery levels: Place the earbuds in the charging case to confirm they have sufficient battery power.

What to do if your Fairbuds have no audio

Follow these steps in order to restore sound to your Fairbuds:

Step 1: Update the firmware

  1. Connect your earbuds to the Fairbuds App on your iOS or Android device.
  2. Check for and install any available firmware updates.
  3. Check if updating the firmware resolved the issue.

Step 2: Verify your Fairbuds can charge

  1. Place the earbuds in the charging case.
  2. Wait for the green light to verify that charging is active.
  3. Check if the device charges successfully to 100%.

Step 3: Perform physical maintenance

  1. Clean your Fairbuds
  2. Check if cleaning resolved the audio quality or dropout issues.

Step 4: Check Bluetooth audio settings

  1. On your smartphone, go to Settings > Connected devices > Fairbuds and tap the Gear icon.
  2. Enable both Phone calls and Media audio.
  3. Disable LE audio if it is enabled.
  4. Check if adjusting these settings resolved the issue.

Step 5: Cross-test on a second device

  1. Pair or connect your Fairbuds or Fairbuds 2 to a different smartphone or device.
  2. Test audio playback on the new device.
    • If the audio works on the new device, the issue is isolated to your original device. Please refer to your original device's settings or troubleshooting steps.

Step 6: Factory reset and reconnect

  1. Unpair the Fairbuds from all previously connected devices in your Bluetooth settings.
  2. Perform a full hardware reset for Fairbuds or Fairbuds 2.
  3. Re-pair the Fairbuds with your device and test the audio.

Still need help?

First try our self-service portal and then reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.