What to do if you placed an order with Vireo.de
We understand that customers who placed orders with our former authorized reseller Vireo.de have not been receiving their orders and cannot reach Vireo support.
Because Vireo.de operates as an independent company, Fairphone cannot manage these purchases directly, but you can take action through your payment provider to recover your funds.
Vireo.de is an independent retailer and is not part of Fairphone. Our support team cannot cancel your order, check delivery details, or issue refunds on Vireo's behalf.
If you already received your Fairphone product from Vireo.de, your hardware remains fully covered by Fairphone's standard commercial warranty.
How to dispute your Vireo.de order
If you paid Vireo.de for a Fairphone, spare parts, or accessories and have not received your shipment or any updates, open a dispute through your payment provider as soon as possible.
| Payment method | Recommended action | Typical timeframe |
|---|---|---|
| PayPal | Open a dispute in the PayPal Resolution Center | Within 180 days of payment |
| Credit or debit card | Request a chargeback through your card issuing bank | Usually within 120 days of transaction |
| Bank transfer (SEPA) | Ask your bank for options | Contact your bank immediately |
| Purchase protection insurance | File a claim through your insurance provider | Varies by provider |
If none of the above options are successful, we recommend waiting to see if Vireo begins insolvency proceedings.
Ordering Fairphone products and spare parts
If you still wish to purchase a Fairphone, replacement parts, or accessories, place your order through the official Fairphone online shop or check our list of active authorized sales partners.
Still need help?
If you still require assistance, reach out to our customer support team. You can also open a support request directly through the My Fairphone app pre-installed on your device.