Fairphone ships to many countries across Europe, including the UK, Norway, and Switzerland. All webshop orders use UPS Standard and feature carbon-neutral shipping (Fairphone offsets the transport emissions).

Where does Fairphone ship to?

You have two options for shipping your order: Standard Shipping (to address) or UPS Access Point™ (Pickup).

Country	Standard shipping (to address)	UPS Access Point™ (pickup points)
Netherlands (excluding local islands, Bonaire, St. Eustatius and Saba)	€ 7.95	€ 3.95
Belgium, Germany, Luxemburg	€ 7.95 - €8.95	€ 4.95 - €5.95
France Métropolitaine (excluding overseas territories), and UK (excluding Channel islands)	€ 10.95 - € 11.95	€ 6.95
Austria, Czech Rep., Denmark (excluding Greenland), Finland, Ireland, Italy, Poland, Portugal, Spain (excluding Canary Islands, Ceuta, and Melilla), Sweden, Monaco, San Marino	€ 12.95	€ 6.95 - € 8.95 (not available in San Marino)
Bulgaria, Croatia, Estonia, Greece (excluding islands), Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia	€ 15.95	Not Available (available in Hungary for € 8.95)
Switzerland	€ 18.95	€ 9.95
Norway (excluding overseas territories)	€ 21.95	€ 12.95

(Note: Prices listed are base rates and do not include potential payment platform fees, such as those charged by PayPal.)

Unfortunately, we do not deliver to islands. We encourage you to order to the nearest pickup point to your island, or to deliver to someone you know on the mainland who can bring the parcel to you.

Important Information on Fees and Restrictions

1. No Surprise Fees

For orders shipped to the UK, Norway, and Switzerland, all administrative, import, and customs fees are included in the item's price (Delivery Duty Paid - DDP).

You should not be charged any additional fees when your order is delivered.

2. Local Pricing Differences

Orders shipped to Denmark, Finland, and Sweden may have a slightly higher final value due to local differences in taxation and currency exchange rates.

3. Countries Not Listed

Fairphone does not ship to countries outside of the listed territories.

Due to legal restrictions, you cannot use a billing address or credit card from a country not on the shipping list.

4. UPS Access Point™ Details

This option delivers your order to a local business (UPS partner) for you to pick up. You have 10 calendar days to collect your package and must present a valid ID.

What is a UPS Access Point™? How does it work?

A UPS Access Point™ is a local business that partners with UPS to accept packages on your behalf, giving you a convenient pickup location.

Detail	Description
How to Select	Choose the 'Pickup' option during checkout.
Availability	Not available in all shipping countries.
Pickup Time	You have 10 calendar days after delivery to the location to pick up your order.
Required	You must show a valid ID when collecting your package.
Address Changes	The Access Point cannot be changed after you have placed your order.
Billing Address Rule	You cannot choose an Access Point if your billing address is in a different country than your shipping address.
Damage	If your parcel is damaged, notify the UPS Access Point™ staff right away.

Resellers and Warranty Rules

If you purchase a Fairphone from an authorized reseller (like Amazon USA, Vireo, Murena, or Palcom) or import it yourself, please note:

Warranties: Fairphone’s standard warranties and sales conditions do not apply to these devices; you must follow the reseller's specific terms and contact them for your after-sales support needs.
Batteries: Stand-alone lithium-ion batteries are classified as dangerous goods. Due to strict transport regulations, customers cannot re-ship them internationally.
Extended Warranty: You can not register your Fairphone for the commercial Extended Warranty, unless specifically stated otherwise.
Using your Fairphone: Some countries have additional restrictions for the smartphones used on its territories. You can read more about using a Fairphone outside of Europe here.

How can I change my shipping or billing address on an order?

Order Status	Can I change it?	What to do
Future orders	Yes	Change/add the address through My Account → Address Book on the webshop, or during the Checkout process.
Existing Order (Processing Status)	No	You cannot change the address yourself once the order status is Processing.
Existing Order (Awaiting Payment or Pre-Order)	Maybe	Contact Customer Support immediately. They can sometimes make exceptions, but they cannot change the country of the shipping address (or the "département" in France) due to tax and customs regulations.

If after reading the article you need more help, contact our Customer Support.

Fairphone