Fairbuds and Fairbuds XL feature Active Noise Cancellation (ANC) to help you focus on your music or calls by dampenin...
Self repair
Replace a part - smartphone guides, audio guides and repair services
Audio and sound quality
Repair guides (phones)
Repair guides (audio)
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If you experience audio failure or need to replace a damaged left or right earcup, you can install a replacement spea...
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If you lose an earbud, you do not need to buy an entirely new pair. You can easily order a single replacement earbud ...
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Refreshing worn earpads or cleaning your Fairbuds XL is quick and simple thanks to our tool-free twist-and-click desi...
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The Fairbuds XL modular design makes replacing individual parts quick and simple so your headphones last longer. Sele...
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The modular design of your Fairbuds allows you to easily replace spare parts and components yourself. This guide offe...
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If your Fairbuds XL battery is holding less charge or you need to access the inner earcup cavity, replacing the batte...
Repair services
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If your Fairbuds need a repair, we are here to help you get them working again. Depending on whether your issue is co...
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If your Fairbuds XL needs a repair, we are here to help you get it working again. Depending on whether your issue is ...
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If your Fairphone 4 needs a repair, we are here to help you get it working again. Depending on whether your issue is ...
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If your Fairphone 5 needs a repair, we are here to help you get it working again. Depending on whether your issue is ...
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If your Fairphone (Gen. 6/Gen. 6+) needs a repair, we are here to help you get it working again. Depending on whether...
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If your Fairphone device needs a repair, we are here to help you get it working again. Depending on whether your issu...
Hardware issues
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If your Fairphone device was dropped or exposed to liquid, taking swift action can prevent permanent hardware damage....
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This guide explains how to use our interactive tools to diagnose issues and what to check before you reach out to our...
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If your Fairphone is charging slower than expected, adjusting your settings or switching to a compatible charger can ...
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If your Fairphone has stopped charging completely or will not turn on when plugged in, a few quick checks can help yo...
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If your phone will not turn on or charge, this article outlines your next steps. You might need to test your charging...
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Get help if your smartphone screen freezes, remains completely black, or does not respond to your touch. You can try ...
Connectivity
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If your Fairphone is having trouble pairing with or staying connected to a Bluetooth device, follow these steps to re...
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If your Fairphone is unable to connect to a Wi-Fi network or keeps disconnecting, follow these steps to resolve the i...
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If your phone cannot connect to mobile data, loses signal, or displays a network registration error, follow these ste...
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If you are having issues using the Hotspot on your Fairphone, make sure to read the article Set up a Hotspot. There y...
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If you are having issues connecting your Fairphone to a computer, please make sure to read the article Connect to a c...
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If you are having issues using the NFC (Near Field Communication) on your Fairphone, make sure to read the article Se...
Calls and network
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With carriers across Europe shutting down their older 3G networks, voice calls now rely on VoLTE (Voice over LTE), al...
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Passez à la version françaiseWhat are the parental controls on a Fairphone?Parental controls on your Fairphone are se...
Software and updates
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We know it is stressful when your Fairphone is not working properly. Use this guide to diagnose whether your device i...
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If your phone meets an error during a software update or gets stuck while installing, you can resolve the issue with ...
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You need the Fairphone Updater app so we can inform you about the newest software updates for your Fairphone 2. We al...
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If your smartphone is not working as expected, follow some simple steps to resolve your issue or get further support....
Apps and performance
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Still need help?First try our self-service portal and then reach out to our customer support team. You can also open ...
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ⓘ These steps require Android 13 or later. If you are not sure which version your Fairphone is running, see How to ch...
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Follow these steps if your smartphone is unexpectedly turning off and on.ⓘ These steps require Android 13 or later. I...
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If flipping the physical switch on your phone does not launch Fairphone Moments or redirects you to the Google Play S...